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Safety & trust

Most people are kind. These simple habits keep it that way — for you, for finders and for the whole community.

  • Meet in a public place

    Choose somewhere busy and well-lit — an MRT customer service counter or a mall service desk is ideal. Bring a friend if you can.

  • Keep details private

    When you post, hide a unique detail only the real owner would know. Ask claimants to describe it before you share anything.

  • Never pay to get an item back

    Real finders never ask for money up front. A bounty is paid directly to the finder, only once the owner has their item back.

  • Protect your personal info

    Don't share your NRIC, home address, card details, banking logins or one-time passwords. To be paid a bounty, a PayNow number or account number is all anyone needs.

  • Check who you're dealing with

    Look at their level, rating, verified tick and finder history. New accounts aren't bad — just take extra care.

  • Pets & microchips

    Microchip numbers are never shown publicly. Ask a vet or the AVS to scan a found pet instead of trusting a description alone.

Red flags

  • Asks you to pay, PayNow or top up before returning an item
  • Refuses to meet in public or pushes you to move chats off the app
  • Can't describe the private details you left out of your post
  • Sends links asking you to log in, verify a card or enter a code
  • Pressures you with urgency — “my offer expires in 10 minutes”

See any of these? Tap Report on the listing or in the chat. Our moderators review every report.

How we protect you

  • Verified members. Email-verified accounts get a blue tick; ratings and finder history are visible on every profile.
  • Hidden details. Posters can keep identifying details private until a claimant proves they know them.
  • Moderation. Reports are reviewed by people. Fraudulent listings are removed and repeat offenders are suspended.
  • Block & report. You can block anyone, report a listing or a user, and flag a suspicious bounty claim.
  • No money on the platform. We never hold, store or move your money. Bounties are paid directly from owner to finder — by PayNow, PayLah!, cash or bank transfer — and only after the hand-over.

Found something sensitive?

Passports, NRIC cards and bank cards are best handed to the nearest police post or MRT customer service counter.

How it works

Questions? Read the FAQ or browse listings.